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Frequently asked questions



After I placed my order how long time will it take before it is shipped out?

What are your shipping days?

What is the shipping service you use?

What is the shipping price?

If I regret buying my product after I received it who will pay for shipping?

How long time does it take to ship to me?

Do you offer other shipping than USPS and UPS?


Can I return my products?

What must I do if I want to return the order for some reason?

What if the product I received is defect?

Can I get a refund on a gift card?

Should I purchase a shipping insurance for the item I return?

Refund and replacement

When can I get a refund?

Must I pay shipping when I receive a replacement for a defective item?

If I return an item that I don't want what options do I have?

I haven't received any refund yet, and I did receive a mail saying I will get refunded.

How long time does it take before I get my new product?


If I want to order a large amount of products do I get any discounts?

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